Chat and calling.
Built-in. 🎉

Secure, encrypted messaging and voice calls for every worker, with access synced to your HR data. No new app to roll out, no shared logins, no comms data living outside your control.

Messaging and calling that works

One to one and group chat with everything a modern messenger offers. Emojis, reactions, voice notes, polls and pinned messages, all on iOS, Android or desktop. Good enough that team members stop reaching for WhatsApp.

Groups that build themselves

Group membership runs from your HR data. Sites, departments, roles and brands. When someone joins, moves or leaves, the right groups update automatically. No one maintaining lists, no one left in a group they shouldn't be in.

Everything you need for quick internal comms

Chat and calling sit inside Connect Frontline, not in a separate app. Team members reach them through the same login as everything else. Switch comms platforms later and your chat history and groups stay exactly where they are.

1:1 and group chat

Direct messages between two people, a group, or across whole teams, sites and brands. No matter what device they're on, it’s designed to feel intuitive and familiar from the start.

Photos, videos and voice notes

Send images, voice clips and notes directly in chat, securely and without switching to a personal app. Everything is encrypted in transit and accessible from any device.

Polls, pins and reactions

Put a decision to the group when you need one. Pin the message everyone keeps asking about. React instead of replying every time.

From chat to call, in one tap

Start a secure voice call without leaving the conversation. No switching apps, no dropping context, just a tap.

1:1 calls

Start a voice call directly from a conversation, without leaving the app. Useful for teams who don't share an office or a phone system.

Group calls

Need to bring a team together quickly? Start a group call for the right people and everyone can join from wherever they are.

Private by default

All calls are encrypted and easy to manage. With access tied to your HR data, there’s no need for workers to share their personal mobile numbers.

Groups aligned to your teams

When someone joins a new team, moves to a different site or leaves the business, their group access updates automatically. No manual list to maintain, no one left in a group they shouldn't be in.

Groups for interests

Team members can create their own groups around shared interests, outside the org structure but inside the same secure environment. Same controls, same privacy, just a bit more personality.

Word filters and moderation

Set word filters to keep conversations in line with company policy. Flag, review and remove messages when something needs attention.

Usage visibility

Keep track of which channels are active, which groups are engaging and where something might be going wrong.

No personal numbers

Personal phone numbers stay private. No one can search for another worker's personal info or read messages they're not part of.

No need to start from scratch

Chat and calling sits alongside your existing workplace platforms. No ripping anything out, no rebuilding from scratch. You keep what works and add what's missing.

Freedom to change

Switch comms or DEX platform, and your chat history and group structure all comes with you. No need to start over or rebuild chat groups.

FAQ

Common questions

Does this replace our existing employee experience platform?

No. Connect Frontline's Chat and Calling works alongside your DEX, comms or engagement platform. If you decide to change a platform later, your chat history and group structure stay with you.

How does this compare to other popular chat apps?

We’ve worked to make sure the experience and features are in line with what people expect from a messaging app. That means it not only needs to be fast, simple and intuitive, but it also needs to have all of the typical messaging and calling features like emojis, reactions, voice notes, group chat, polls, etc. The big difference is that Connect Frontline's Chat and Calling is tied to your HR data, ensuring it’s secure, encrypted, and that access is restricted to only those that should have it.

Are personal phone numbers used for phone calls?

No. Personal phone numbers aren't used for calls or shown in the app at all. Employee contact details stay private, and no one can search for or read another worker's personal information through the platform.

What happens to chat history when someone leaves?

Access to Connect Frontline is removed the moment your HR system has them marked as Left. They lose access to Chat, Calling and all of your other workplace platform integrations. Direct and group chat history stays where it is for the remaining members, leavers can't read or download past conversations.

Can employees create their own groups?

Yes. Alongside the groups created based on site, role, and brand, your employees can create groups based on shared interests. That could be groups for sharing music recommendations, sports, hobbies, or whatever helps bring them together.

What can IT and HR see?

IT and HR Admins can view usage analytics in the Admin Console, set word filters in line with company policy, and moderate or remove conversations when needed. Admins don't sit inside every conversation by default.

Is chat and calling free?

Chat and Calling features are an add-on to the core Connect Frontline product. Once set up, there’s no extra usage fees, no data plan dependencies beyond a normal internet connection.